Since Num Ruchi sells perishable food products, refunds are provided only under specific circumstances.

A refund will be considered if:

● You receive a damaged package.
● You receive an incorrect product.
● The product is spoiled upon delivery.
● Your order cannot be fulfilled due to stock unavailability.

To request a refund:

● Contact us within 24 hours of receiving your order.
● Share your order number along with photographs or videos of the product and packaging.
● For any claims, 360video (full video starting from unboxing) is required

Refunds will not be issued for:

● Change of mind.
● Incorrect shipping address provided by the customer.
● Delays caused by courier companies beyond our control.
● Products that have been opened or consumed unless there is a verified quality issue.

Approved refunds will be processed to the original payment method within 5–7 business days.

Return Policy

Due to food safety and hygiene regulations, Num Ruchi does not accept returns on snacks, sweets, or any edible products once delivered.

Exceptions include:

● Wrong item delivered.
● Damaged package during transit.
● Expired or defective product.

If eligible, we may:

● Replace the product, or
● Issue a refund at our discretion.

Customers must report issues within 24 hours of delivery with supporting photographs.